YOU’RE ABOUT TO EXPERIENCE SOMETHING BEAUTIFUL.


HOW DOES SEATING WORK? As 2019 productions are in unique venues and formats, seating arrangements evolve as the performance develops. The Patron Care team curates seating arrangements at each price level to offer the best experience possible. This includes making adjustments during the final rehearsals, which in turn does not allow Prima the opportunity to release a seating map. Please note that premium seating is placed at the best sight lines and audio positioning. Therefore, premium seating is not always in the front row or similar placement. 

WHERE'S THE EVENT? We currently produce events at a variety of locations in Lancaster City, PA. Event-specific location details can be found once you click "Buy Tickets." No worries, we make it easy to find, park, and enjoy the experience from street-to-the-seat.

I WANT TO BRING A GROUP. Awesome! For orders of eight tickets or more, please contact the box office at 717.327.5124 or boxoffice@primalancaster.org.


BOX OFFICE POLICIES

BOX-OFFICE INFORMATION  During the 30 minutes prior to a performance, the box office cannot sell or exchange tickets to future performances. The box office is available for all services during intermission (if the show includes one). Call or visit us online on non-performance days to avoid standing in line to exchange or purchase additional tickets.

NORMAL TICKET EXCHANGES  Tickets are non-refundable and cannot be exchanged. In the case you cannot attend, we recommend gifting tickets that cannot be used to friends, family or coworkers. In emergency circumstances, ticket exchanges can be completed (at least 48 hours prior to a performance) with a fee charged by our ticketing service provider.

SUBSCRIBER/SUPPORTER TICKET EXCHANGES  Subscribers and supporters (Friends of PRiMA, Corporate Partners) may exchange tickets for another performance of the same production, subject to availability. Flex pass orders can not be exchanged at any time.

  • Tickets may be changed no later than 48 hours prior to a performance date. Tickets cannot be exchanged on the day of a performance or after a performance has occurred.

  • There are no exchange fees for subscribers or supporters.

  • If you choose a more expensive seat, the price difference will be due. Our ticketing system does not offer refunds when exchanging into a lower-priced seating section.

  • Once you have exchanged your tickets, your original tickets will become invalid and are immediately available for sale to the general public. Your new tickets will be emailed to you or held at will call, based on your preference.

MISSED PERFORMANCES  Your tickets are void and cannot be exchanged once the performance has occurred. There are no refunds for missed performances. 

LOST TICKET REPLACEMENT  If you lose the email that contained your tickets, please contact PRiMA prior to your performance date and we will gladly re-send your tickets. PRiMA tickets are emailed or held at will call, based on your preference. We do not send tickets via postal mail.

LATE SEATING  Seating normally begins 15-20 minutes prior to each PRiMA performance. Please allow ample time for driving, dining and parking when attending a performance. Latecomers will be seated at the discretion of the ushers in order to prevent a disruption of the performance already in progress. In most cases, latecomers are seated in the first available seat until intermission. After intermission (if the show includes one), latecomers can claim their original seats.